Shipping policy

SHIPPING WITHIN THE USA

Cloud 9 Wigs offers three shipping options within the USA.

- Economy/Ground which takes 5 to 8 business days: $6

- Standard which takes 3 to 4 business days: $25 

- Express which takes 1-2 business days: $48

Our processing time is 2 to 3 business days. Once your item(s) has shipped, you can expect to receive your product(s) within 4 to 7 business days. 

For International Orders. Shipping can take up to 14 days.

As orders are received, we process each order directly through the manufacturer. Items that do not ship directly from the manufacturer to the consumer are as follows:

  • Clearance/Special Offer Orders - Ship directly from our location in Virginia
  • Accessory Orders - Most accessory items ship directly from the manufacturer; however, in some cases, accessory items may ship from our offices. 

***Please note that all Accessory Items and Clearance/Special Offer Items are Final Sales.

Once the manufacturer receives an order, it will ship within 2 to 5 business days, as long as the item is in stock.

If you would like to confirm that an item is in stock before placing your order, please email us at customerservice@cloud9wigs.com. 

If your item(s) are not in stock or available for immediate shipping, you will receive a notification via email within 2 to 5 business days of placing your order with the estimated arrival date of your product. At that time, you have the option to complete one of the following:

1. Select a new item/color that is available immediately.

2. Request to be placed on our priority waitlist to receive the product once it becomes available for shipment (please note that we will complete the charge to the payment method used with your original order). All orders placed will be set to ship once they become available if no changes are made to the order.

3. Cancel your original order and refund your method of payment.

We will promptly ship item(s) once they become available with the selected original Shipping & Handling method. 

Tracking information will be provided for all shipments within 24-48 hours of shipping.

The company reserves the right to send orders to the billing address if the shipping address cannot be verified for the cardholder's protection.

Shipping to the following locations will accrue a flat rate shipping charge of $48.00. Please expect to ship within 7 to 10 business days to these locations (please note that backorder information will be sent within our normal timeframe of  2 to 5 business days of receiving your order):

  • Hawaii
  • Alaska
  • Guam
  • Puerto Rico
  • Virgin Island

Signature Delivery: 

Orders over $500.00 in value may require a signature upon delivery. 

Additional Shipping & Handling Charges:

Any shipments returned to us due to an undeliverable address, refusal upon delivery, or cancellation after shipment has left our warehouse will inquire a restocking fee of 25% of your order total.